Effective Date: 30/01/2024

Thank you for choosing Raja Products. This Cancellation and Refund Policy outlines the terms under which cancellations and refunds are accepted. By using our website rajaproducts.in, you agree to the terms stated in this policy.

Cancellation Policy:

1. Order Cancellation:
   • You may cancel your order within 24 hours of placing it.
2. Cancellation Process:
   • To cancel an order, please contact our customer support team at [email protected].
   • Please provide your order number and the reason for cancellation.
3. Refund for Cancellation:
   • If the cancellation is made within 24 hours, a full refund will be issued.

Refund Policy:

1. Product Return:
   • If you receive a damaged or defective product, please contact us within 7 days of receiving the order.
2. Return Process:
   • To initiate a return, please contact our customer support team at [email protected].
   • Provide your order number, details of the issue, and photographic evidence if applicable.
3. Refund for Returns:
   • Upon approval of the return, a refund will be processed.
   • Refunds will be issued to the original payment method.
4. Incomplete or Incorrect Orders:
   • If you receive an incomplete or incorrect order, please notify us within 7 days of receiving the order.
   • We will arrange for the correct items to be sent or issue a refund.

Refund Timeframe:

1. Cancellation Refunds:
   • Refunds for canceled orders will be processed within 7 business days.
2. Return Refunds:
   • Refunds for returns will be processed within 14 business days of the returned items being received.

Contact Us:

If you have any questions or concerns regarding our Cancellation and Refund Policy, please contact us at [email protected].

Business Address: B-108, Shakarpur, Delhi-110092